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Flexitouch Plus FAQ


If your therapy system isn’t performing as it should, please run a treatment to identify a solution below.

My controller unit is not illuminating and doesn’t function.


  • Disconnect the power cord from the back of the controller and reconnect. Make sure that the connection to the controller is secure, as well as the connection to the wall outlet.
  • Press the “power” button.
  • The display’s screen will illuminate, and the program options will be displayed

I feel air coming out of the connectors.


Please reattach the connectors to the controller, ensuring that the latches have securely connected to the controller unit. You should hear 2 “clicks” when it has been securely attached.

The garments aren’t filling with air. (Controller unit may read “The treatment failed with result R3, R4, or R5”)


  • Verify the correct program has been selected.
  • Verify all connectors are attached securely and have been connected to the correct location. All hose connectors should be connected to the same numbered port. All connector latches will “click” twice when securely attached. Once for the top, and once for the bottom latch.
  • If the garments chambers still do not fill, turn the machine off, detach and reattach all the connectors.
  • Begin a treatment session.

Velcro does not stay closed.


With continued use, the outside of the fabric may become worn and the Velcro may become filled with debris.

  • Clean the debris from the Velcro using a stiff brush, like a toothbrush, lint roller, or patting the area with tape.
  • If you continue to experience issues with the Velcro, Tactile Medical can provide you with a replacement garment pad which will cover the worn area and allow the Velcro to attach to a new surface. Call customer service to request a replacement pad.

I have a replacement pad, how do I connect it?


  • Place the replaceable pad on the worn loop area of the Velcro where the hook fasteners secure to the garment.
  • Secure the hook side of the Velcro securely to the new loop material on the replaceable pad.

The garment chambers are not filling in the order I expected.


  • Note: In many programs, the first half of treatment does not have chambers side by side fill sequentially.
  • Verify that the connectors have been attached to the controller unit correctly, and both the top and bottom latches are secure. When securely connected, you should hear 2 “clicks” from the connector, one from the top and one from the bottom latch.
  • Verify that the hoses and connectors are connected to the appropriately numbered port. Ex: hose 1 is connected to port 1, etc.
  • If using the bilateral adapter, ensure that it is securely connected and in the levers are in the “locked” position.

My garment chambers are higher or lower than expected


  • Verify that the correct program, including pressure settings have been selected. Please review your user guide, appendix A, if a pressure needs to be adjusted with your healthcare provider.
  • Adjust the fit of the garment, ensuring no folds or kinks are in the fabric.
  • Check to be sure that the latches are firmly in place and attached to the corresponding numbered port.

My garment chambers are staying inflated/ not deflating.


It is normal for a small amount of air to remain in the chambers between inflations. Your garment may appear “puffy” because of this. If your chambers remain fully inflated:

  • Check to make sure the tubing is not kinked or pinched.
  • Disconnect the connectors from the controller unit to allow for full deflation.

My controller unit is running longer than expected.


  • Verify that the selected program and therapy cycles are as recommended by your healthcare provider.
  • Once the treatment has completed, verify that the display indicates the treatment is completed.
  • If the controller unit continues to operate beyond the time when COMPLETED is displayed, or if the TIME REMAINING indicated is in correct, please call Customer Service.

My latch on the connector is broken/disconnected.


Latches can easily be replaced or reattached. Please call Customer Service for instructions.

The controller unit is making an abnormal noise.


  • Stop the treatment session by pressing the ENTER button.
  • Verify the noise has stopped.
  • Check to make sure all hoses are not kinked or pinched.
  • Check to make sure the correct connectors are connected to the correct port in the controller unit (ex: #4 connector is attached to the #4 port)
  • Check the program selection and make sure the program run corresponds to the garment being used. Make sure the garment size matches the garment being used.
  • Restart the treatment by pressing the ENTER button.
  • If the noise continues, please call Customer Service.

I see the code R0 under Device Status. Should I be concerned?


This states the controller and garments are working as expected. No need for concern.

The code R1 is being displayed and my treatment stopped.


This code means the treatment was stopped or paused. If it was paused, you can resume treatment by pressing the “enter” button. If your treatment was stopped, you can simply start another treatment by highlighting your desired therapy sessions and pressing the “enter” button.

Note: a treatment can only be paused for 15 minutes. After 15 minutes, you will be asked to start your treatment from the beginning of the program.

The controller unit reads: The treatment failed with the result of R3 (Ax).


This means a specific chamber timed out 5 times in a row.

  • Check the connection of all hoses to confirm leaking air.
  • If you discover leaking air, disconnect and reconnect the hose, ensuring that the latches are both engaged. 2 “clicks” should be heard when appropriately connected.
  • Rerun the program without the garments on to see if the issue persists.

The controller unit reads: The treatment failed with the result of R4 (Ax).


This means that all chambers timed out consecutively.

  • Check the bilateral port adapter is securely connected and the levers are in the lock position
  • Check the connection of all hoses to confirm leaking air.
  • If you discover leaking air, disconnect and reconnect the hose, ensuring that the latches are both engaged. 2 “clicks” should be heard when appropriately connected.
  • Rerun the program without the garments on to see if the issue persists.

The controller unit reads: The treatment failed with the result of R5.


Please readjust the garment and your position to reduce tubing kinks or blockages.

The controller unit reads: The treatment failed with the result of R6.


Cycle the power twice on the controller unit. Turn the controller on and off, twice before turning off. If the code continues, please call Customer Service at 833.382.2845 (833.3TACTILE) for assistance with this error code.*

The controller unit reads: The treatment failed with the result of R7.


Please call Customer Service for assistance with this error code.*

*If your issue or error continues, please call Customer Service for further assistance. Before calling, please run a full treatment on your controller unit without applying the garments.