Our Warranty and Return Policies
For nearly 20 years, Tactile Medical has improved the quality of life for individuals with chronic swelling through our at-home treatment solutions, which are designed for exceptional comfort and easy daily use. Our team of specialists, clinically proven products and comprehensive warranty program are here to support the ongoing needs of patients so they can achieve their therapy goals and feel empowered to live their best lives.
Tactile Medical, manufacturer of the Flexitouch and Entre, offers a two-year limited warranty on its Flexitouch controller, garments and accessories, and a one-year limited warranty on its Entre controller, garments and accessories. This warranty is only available to the original user if their account is in good standing. This warranty is not transferable.
Returns, Exchanges, Disposals and Refunds
Tactile Medical does not accept returns or provide refunds for Products once the original packaging has been opened. Unopened Products may be returned within sixty (60) days of the date of shipment. If a patient receives Product(s) that are incorrect due to a Tactile error, Tactile will exchange the Product(s) if the Company is notified within sixty (60) days of the date of shipment.
For equipment rented through insurance, the patient is responsible for outstanding financial obligations for the period in which they had the Product.
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Tactile Medical may modify or discontinue this limited warranty program any time without notice.