Our Warranty and Return Policies
For nearly 20 years, Tactile Medical has improved the quality of life for people with chronic swelling through our at-home treatment solutions, which are designed for to provide exceptional comfort and easy daily use. Our team of specialists, clinically proven products, and comprehensive warranty program support the ongoing needs of patients so they can achieve their therapy goals and feel empowered to live their best lives.
Submit a Warranty Request Here
We offer a two-year limited warranty on our Flexitouch Plus controller and garments, and a one-year limited warranty on our Entre Plus controllers and garments. This warranty is only available to the original user if their account is in good standing, and it is not transferable.
Full Warranty Terms and Conditions
If your product meets our warranty policy criteria in the link above, follow the instructions to submit your warranty request:
Flexitouch Plus
Warranty
Entre Plus
Warranty
Entre
Warranty
Returns, Exchanges, Disposals and Refunds
Tactile Medical does not accept returns or provide refunds for Products once the original packaging has been opened. Unopened Products may be returned within sixty (60) days of the date of shipment. If a patient receives Product(s) that are incorrect due to a Tactile error, Tactile will exchange the Product(s) if the Company is notified within sixty (60) days of the date of shipment.
For equipment rented through insurance, the patient is responsible for outstanding financial obligations for the period in which they had the Product.
Questions?
Please contact Patient Support Services with any questions.
Text or Call us at 612.355.5100
Tactile Medical may modify or discontinue this limited warranty program any time without notice.