Skip to main content Accessibility Statement

Denied therapy by your insurance? Here’s what you can do.

Oftentimes a denial just means the insurance provider needs more information. Statistics show >80% of patients who contacted their health insurance provider successfully overturned their denial.1 That’s why it’s important to know how to work with them to receive the therapy you or a loved one has been prescribed. This Patient Advocacy Toolkit is designed to help you do this.

greater than 80% success rate when self advocating

Patient Advocacy Toolkit

These resources will help you become your most effective advocate as you reach out to your insurance provider:

Appeal Process

Appeal process overview image

Read this first to understand the process.

Advocacy Letter

Sample patient advocacy letter image

Use this sample patient advocacy letter for appealing the denial via a mailed or emailed letter.

Call Script

Sample call script image

Use this sample call script as a guide when you call your insurance provider.

>80%

of patients who contacted their insurance provider successfully overturned their denial.1

Read More Here

Watch this couple’s story about how they advocated for themselves to get their Flexitouch therapy covered.

You deserve the therapy your doctor has prescribed and these resources may help you get it. For more advocacy information and support, contact us at PatientAccess@tactilemedical.com.

1. Biniek JF, Sroczynski N, Freed M, Neuman T. Medicare Advantage Insurers Made Nearly 50 Million Prior Authorization Determinations in 2023. KFF. www.kff.org. January 2025. Accessed March 2025.