Kylee™ FAQs

Flexitouch® Plus and Nimbl™ are the only devices that are Bluetooth®-capable.

Entre devices are not Bluetooth®-capable.

• Flexitouch Plus: Your serial number is on the back of the Flexitouch Plus controller. You can scan the QR code which will allow you to enter the serial number into the Kylee app. The serial number consists of all numbers/letters after the parentheses (e.g., 319-123456).
• Nimbl: Your serial number is on the side of the Nimbl controller. You can scan the QR code which will allow you to enter the serial number into the Kylee app. The serial number includes all numbers, including the dash, after the SN label.

If you have added a Tactile Medical device to the Kylee app, you can find the serial number, warranty information, and User Guide by tapping “My Device” at the bottom of the Kylee app screen. If you haven’t added your device, you can add it by serial number from the “My Device” screen.

The Kylee app allows you to personalize your treatments by documenting your Tactile Medical device and tracking treatments. Add your device by entering its serial number in the “My Device” section, or by adding a pump treatment in a daily check-in. The serial number can be found on the controller or by tapping “My Device” at the bottom of the Kylee app screen.

Plug in the Flexitouch Plus, and the device will turn on. In the top right corner of the screen, you will see a small Bluetooth® icon if the device is Bluetooth®-capable. Only Flexitouch Plus devices shipped on or after November 14, 2022, are Bluetooth®-capable.

By completing a daily check-in, you can document your treatments and symptoms. Tap the + symbol on the Kylee app home screen to start the daily check-in process. Information about your treatments will be automatically shared from your controller to the Kylee app. Make sure the Kylee app is open, and your Bluetooth® connection is enabled.

Access your treatment and symptom data by tapping “Activity” at the bottom of the Kylee app home screen.

When setting up treatments, tap the toggle labeled “Reminders.” Select the time and days of the week for reminders to be sent. Tap “Save.” Remember to turn on push notifications by opening your account, tapping “Notifications,” and selecting “Allow push notifications.”

The Kylee app requires an internet connection. Check your Wi-Fi or cellular connection in your mobile device’s settings. If there is no connection, open the Kylee app when an internet connection has been re-established.

First, check your spam or promotions folders. If you haven’t received a validation email, tap the “re-send” button on the Kylee app screen.

There may be an issue with push notifications. To turn on push notifications, log into your Kylee app account, click “Notifications,” and select “Allow push notifications.” If the issue persists, you may need to turn on notifications within your mobile device’s settings.

• Ensure your mobile device has Bluetooth® enabled and has allowed the Kylee app access to Bluetooth® data.
• If you are using an Android™ device, ensure you have granted the Kylee app access to location services.*
• During the Bluetooth® setup process, ensure your mobile device is within 10 feet of your plugged-in Flexitouch Plus or Nimbl device.
• Follow the instructions within the Kylee app to ensure your device is in pairing mode.
• If you continue to get errors, contact productsupport@tactilemedical.com.

*Note for Android™ users: Bluetooth® on Android™ mobile devices requires access to location services to support pairing. You will have to grant location access for Bluetooth® to work. Tactile Medical does not use or store your device location, but it is required for Bluetooth® access on Android™ devices.

• Confirm that Bluetooth® is enabled on your mobile device.
• Ensure that the controller is within 10 feet of your mobile device.
• The Flexitouch Plus controller will be named “TACTILE” or “FT######” on your list of devices in the Bluetooth® menu. Tap the appropriate device and follow the directions in the Kylee app.

• Treatments sync automatically between your Bluetooth®-capable Tactile Medical device and the Kylee app, if the Kylee app is open on your Bluetooth®-enabled mobile device, and is within 10 feet of the plugged-in Tactile Medical device. If those conditions are met and you’re not successful, try the following:
  • In the Kylee app, go to the “My Device” section to confirm the Tactile Medical device sync status is green.
  • If the sync does not start automatically, press the refresh arrow to manually start the sync.
  • If the sync status is red, check to make sure Bluetooth® is enabled on the mobile device and the Tactile Medical device is turned on and within 10 feet of the mobile device.

• Ensure that Bluetooth® is enabled on your mobile device, the Kylee app is open, and your mobile device is within 10 feet of your plugged-in Flexitouch Plus device.
• If the problem persists, remove the paired device in the Bluetooth® Status menu of your Flexitouch Plus device (Device Menu > Bluetooth® Menu > Remove Paired Devices).
• “Forget” the Flexitouch device from your mobile device’s Bluetooth® menu.
• Attempt to re-pair your Flexitouch Plus device to the Kylee app by following the directions on the “My Device” screen within the Kylee app.

• Ensure that Bluetooth® is enabled on your mobile device, the Kylee app is open, and your mobile device is within 10 feet of your plugged-in Nimbl device.
• If the problem persists, “Forget” the Nimbl device from your mobile device’s Bluetooth® menu.
• Attempt to re-pair your Nimbl device to the Kylee app by:
  • Pressing and holding the Bluetooth® button on the Nimbl device until it starts blinking.
  • Initiating a new sync attempt in the Kylee app, resulting in a new Setup Bluetooth® dialogue.

• Download the Kylee app from the Apple App Store or Google Play Store.
• Create an account in the Kylee app and add your device serial number to your profile. The serial number is located on the rear of your Flexitouch Plus controller and can be scanned into Kylee using the QR code or manually entered.
• Ensure your mobile device has Bluetooth® enabled.
• Follow the step-by-step guide within the Kylee app to connect your controller to Kylee
  via Bluetooth®.

• On the main screen of your Flexitouch Plus device, navigate to the “Device Status” option and select “Enter.”
• Within “Device Status,” navigate to “View Bluetooth® Menu” and select “Enter.”
• The following options will display:
  • Toggle Bluetooth® Power: This turns the Bluetooth® power off. Turning off
    Bluetooth® power will prevent you from connecting your device to the Kylee
    app.
  • Pair a Bluetooth® Device: This is used to connect your device to the Kylee app.
    The Kylee app provides instructions for this setup process.
  • Remove Paired Device: This is used to remove a previously paired Bluetooth®
    connection.
• The Bluetooth® icon is located on the top right corner of your Flexitouch Plus screen:
  • When Bluetooth® power is off, the icon will be gray.
    
  • When Bluetooth® power is on, the icon will be blue.
    
  • When data is shared between the Flexitouch Plus device and the Kylee app, the
    icon will be blue and have three curved lines next to it.
    
• The Bluetooth® status is displayed on the left side of the Bluetooth® menu screen:
  • Disabled: Bluetooth® power is turned off on the Flexitouch Plus device.
  • Not Paired: Bluetooth® power is on, but the Flexitouch Plus device has not been
    paired with the Kylee app.
  • Paired: Bluetooth® power is on, and the Flexitouch Plus device is successfully
    paired with the Kylee app.
  • Connected: The Flexitouch Plus device is actively sending data to the Kylee app.
    This happens periodically and takes about 10 seconds.