Warranty and Return Policies

Return Policy

Refunds are not issued for returned Tactile Medical products; this includes the garments/sleeves, controller, or any accessories, once opened.

* This warranty is available only to the original user if their account is in good standing. This warranty is not transferable.

Notice: Tactile Medical Obsoleting Model PD32-120 Flexitouch System Sold From 2003 to 2009.
Effective August 8, 2016, Tactile Medical will no longer provide service and replacement parts for Model PD32-120 of the Flexitouch system. This model was sold to patients between 2003 and 2009 and was replaced by a newer model, PD32-U, in late 2009. Tactile Medical will continue to provide service and replacement parts for the Flexitouch system model PD32-U.

If you have a model PD32-120 Flexitouch system and experience any problems with the device, please contact Customer Service toll-free at 866.435.3948 during the hours of 7:00am – 7:00pm central time to discuss options of obtaining a Model PD32-U Flexitouch system.